Integrations
Capacity
Seamlessly connect Survey Loop with Capacity’s AI-powered platform to capture feedback, automate workflows, and surface insights across your support stack.
Popular
About Capacity
Capacity is an AI-powered automation platform that helps teams eliminate repetitive work, centralize knowledge, and deliver faster, more accurate customer support. By integrating Survey Loop with Capacity, businesses can automatically capture, analyze, and act on customer feedback across every channel — improving response times and overall customer satisfaction.
How this integration works
Seamless Connection
Connect Survey Loop with Capacity to automatically sync survey responses and feedback data into your centralized knowledge base.
AI-Powered Insights
Use Capacity’s automation and AI capabilities to categorize feedback, surface trends, and identify areas for improvement in real time.
Automated Workflows
Trigger tasks, alerts, or follow-ups within Capacity whenever new feedback is received, ensuring no issue or insight goes unnoticed.
Centralized Knowledge Sharing
Empower your team with access to live customer sentiment data, directly integrated into existing workflows and communication channels.
Scalable for Every Team
From customer support to operations, this integration grows with your organization, streamlining processes and reducing manual effort.
Getting Started
Connect your Survey Loop and Capacity accounts.
Choose which feedback sources you want to sync.
Map survey fields to your Capacity workflows.
Activate automation rules for instant insights and actions.
Monitor results directly in your Capacity dashboard.